Warranty time?
After you purchase the product, within 12 months, we can provide free warranty for your product. If it exceeds 12 months, we will charge a fee for the related warranty.
What is covered by the warranty?
During the warranty period, if the original manufacturing material or workmanship of the product is deemed defective, OHLPRO will replace it with the same or similar product free of charge. Products and parts replaced under this warranty become OHLPRO’s property and will not be returned to you. If the product and/or parts need to be repaired after the warranty period expires, you must pay all labor and parts costs. If you sell or otherwise transfer the product, the warranty will end.
What is not covered by the warranty?
1: Products that do not have enough proof of purchase
2: The product is lost or stolen
3: Items beyond the warranty period
4: Non-quality related issues (30 days after purchase)
5: Repair by third party
6: External source damage
7: Damage caused by misuse of the product (including but not limited to: drop, extreme temperature, water ingress, incorrect operation of equipment)
8: Purchase from an unauthorized dealer
How to apply for warranty?
If you have product quality problems during the warranty period, you can send an email to: support@ohlpro.com, tell us your order number and product model, we will contact you, give you the warehouse address, and let you send the goods back Repair for you.
The return shipping cost of the goods will be borne by the buyer, OHLPRO will not bear the shipping cost for the products sent back and forth
30-day money-back guarantee for any reason
1: The return must include all accessories
2: The item must include the original packaging
3: For non-quality related warranty claims, the buyer is responsible for the freight
4: For non-quality related warranty claims, OHLPRO refunds the cost of the product itself
5: If the product does not meet the above requirements, the return may be rejected
6: For detailed refund and return policy, please click on our return and refund policy
The refund request for the 30-day money-back guarantee expires 30 days after the warranty claim is filed. For products that exceed this 30-day window, refund requests for non-quality issues cannot be processed. For items not purchased directly through the OHLPRO online store, please contact the retailer for a refund.